With NetOp Mobile, you get the world’s best remote control solution for your mobile device – the award-winning NetOp Remote Control for mobile devices.

Take any device. Take it anywhere. Take full control.

With NetOp mobile, you can share and safeguard mission-critical resources – no matter where they are – and do the following tasks easily, quickly, and safely:

• Remote user support from corporate helpdesk
• Remote administration
• Remote maintenance
• Remote operation of machinery

Who?

If you want your workforce to be mobile with full and safe access to company resources, it becomes vital to minimize downtime and maximize support efficiency. And NetOp Mobile enables just that for any industry, including Transport and Logistics, Healthcare, Retail, and Office and Administration just to mention a few.

How?

NetOp Mobile gives the helpdesk full control of any mobile device that works on Windows Mobile

Why?

If you want complete peace of mind, choose a complete solution. NetOp Mobile offers you a complete suite of remote control functionalities to help you stay ahead of future threats to mobile devices.

Scenarios

Transport and Logistics

If you use mobile devices to keep your customers’ assets on track, NetOp Mobile makes sure your workforce has smooth-running tools at any time, anywhere.

Healthcare

Whether the homecare nurse needs to check up on a patient’s medication or a doctor wants to look up an online reference, NetOp Mobile helps keep their network and database access healthy and secure, no matter their physical location.

Retail

NetOp Mobile keeps customers and employees happy by ensuring an uninterrupted flow at the cash registers and on the shopping floor and making sure that shop workers always have access to the latest inventory.

Office and Administration

From making sure the sales executive gets his email settings restored to updating a vital application on his Pocket PC, NetOp Mobile keeps your global workforce connected, updated, and supported – even when they’re continents away from your IT department.

When a device is connected via GPRS, EDGE, UMTS etc., it gets a temporary IP address from the telecom provider. This address is invisible to the helpdesk, but because the host runs on the actual device and the device contacts the helpdesk, the user can get help anyway.

Once a connection has been established, an actual session begins as follows:

1. The user sends a help request. The request is sent to a NetOp Gateway, which is set up to forward help requests. The NetOp Gateway then puts the request in the helpdesk’s inbox.

2. Now the help request is pending, but the connection from the helpdesk to the device has been established.

3. A helpdesk employee accepts the help request, and the device is remote controlled.

How it works connected to a PC

When the device is connected directly to a PC via ActiveSync, the device’s IP address is hidden from the helpdesk, but because the device contacts the helpdesk, the user can get help anyway.

Once a connection has been established, an actual session begins as follows:

1. The user sends a help request. The request is sent to the helpdesk either directly or via a NetOp Gateway, which is set up to forward help requests to the helpdesk’s inbox.

2. Now the help request is pending, but the connection from the helpdesk to the device has been established.

3. A helpdesk employee accepts the help request, and the device is remote controlled.

Operating system:

• Windows Mobile 5 Pocket PC
• Windows Mobile 5 Smartphone
• Windows Pocket PC 2003, 2003SE
• Windows CE 5.0
• Windows CE 4.2

Processors: Intel StrongARM or compatible
Memory: 3 MB (5 MB recommended)
Video: Any supported by the operating system
Disk space: Less than 3 MB
Communications: TCP/IP as supported by the operating systems