How IT departments and businesses benefit
Less downtime
Desktops, laptops, and servers spend significantly more time online, thanks to better individual support and fast, effective issue resolution.
Reduced support costs
enteo Management Portal’s role-/task-based permissions model means individual PC lifecycle management tasks can be delegated in a systematic way to IT and non-IT employees, ensuring that you make optimum use of the available IT staff.
Streamlined support processes
Because enteo Management Portal is fully integrated with other enteo products and your existing IT service management tools, it helps to streamline your support processes, decrease the time spent on each call, and markedly increase first call resolution rates.
Cost savings, minimal training requirements
enteo Management Portal works seamlessly together with the rest of the enteo product range, so it can be integrated quickly with existing desktop and server management tools and procedures. It also ensures that you can continue to leverage your staff’s existing knowledge and rely on tried and tested processes.
enteo Inventory
Standardization and strategic sourcing are the order of the day when it comes to cutting IT management costs. In order to make the right decisions you need current, complete and – most importantly – correct information about the hardware and software components used in your organization, including those in remote locations. To ensure a rapid overview and quick decision-making, you need a reliable system that provides specific answers to specific queries. Only then can you get the quick, accurate information you need to plan hardware and software purchases, check the status of security-critical applications on your network or deal with user problems caused by misconfigurations or insufficient system resources.
How IT departments and businesses benefit
Cost savings through standardization and strategic sourcing
You’ll always have the latest information on all hardware and
software components. Identification of the precise version and
the automatic categorization of hardware and software facilitates
standardization, strategic sourcing and license management
projects.
Complete and accurate inventory to meet your organization’s needs
Network components, software, desktops, servers, laptops as
well as virtual computers – all of your IT assets, local as well
as remote ones, can be identified. Thus you have all the information
you need to make the right decisions.
Faster incident resolution
Detailed technical information – right down to configuration settings – ensures rapid, efficient problem resolution. This results in shorter processing times and higher first call resolution rates.
Cost savings, minimal training requirements
enteo Inventory works seamlessly with the rest of the enteo
product range, so it can be integrated quickly with existing
desktop and server management tools and procedures. It also
ensures that you can continue to leverage your staff’s existing
knowledge and rely on tried and tested processes.
enteo Operating Systems Deployment
Defective hardware, the expiration of leasing agreements, and even routine upgrades can often result in the complete reinstallation of desktops, laptops, and servers. In fact, experts estimate that such reinstalls affect 33% of all devices in corporate environments.
A manual installation on even one PC causes a significant interruption to its user’s work so, for large-scale roll-outs, automation is absolutely vital for safeguarding productivity and keeping IT staff’s workload at manageable levels. Furthermore automation enables you to implement operating system standards while installing.
Unless the entire process can be automated, costs can be enormous, both in terms of the number of IT department man-hours and lost productivity.
enteo Operating Systems Deployment
Fewer manual adjustments
Ready-to-use operating system packages that can be adapted easily save you a significant amount of time and, because the system is hardware-independent, it is much more flexible.
Faster responses, less downtime
The automation of the entire installation process and the ability to delegate tasks to support and service staff mean you can act more quickly and devices are offline for less time, especially when resolving hardware issues.
Fully automated, secure enterprise-wide migrations
Rule-based software allocation means that automated operating system installations can be carried out quickly and easily across entire enterprise, including in remote locations, at night or on the weekend if required.
Status monitoring
You can follow the progress of the operating system installation at all times. Detailed information is provided on every stage of the process, allowing you to react quickly if any issues arise.
Cost savings, minimal training requirements
OSD works seamlessly together with the rest of the enteo product range, so it can be integrated quickly with existing desktop and server management tools and procedures. It also ensures you can continue to leverage the existing knowledge of your staff and continue to rely on tried and tested processes.
enteo Reflect
IT outages are a real problem for any business. The reasons for them are many and varied, ranging from defective hardware to user error. Whatever the cause, companies need to do all they can to prevent them from occurring and resolve them as quickly as possible when they do.
Rapid access to servers, desktops, and laptops network-wide and also to terminal server and Citrix sessions is absolutely vital. After all, every minute that an employee is prevented from working by an outage costs their employer money.
These costs can only be prevented by accelerating your IT support team’s reaction time in the event of an outage, minimizing the amount of work they need to do to resolve problems and giving them the tools they need to identify and resolve issues
How IT departments and businesses benefit:
Less downtime
Desktops, laptops, and servers spend significantly more time online, thanks to proactive support built around early identification of problems and fast, effective issue resolution.
Streamlined processes and a fast response to user help requests
enteo Reflect is fully integrated with other enteo products and your existing IT service management tools. It helps you to streamline your support processes, decrease the time spent on each call, and increase first call resolution rates.
Reduced support costs
Since it is suitable for such a wide range of usage scenarios and includes all the essential functionalities and tools, routine site visits at remote locations are no longer required.
Enhanced security
A multilevel model, which consolidates all remote control procedures and permissions into a single system, significantly enhances security.
Cost savings, minimal training requirements
enteo Reflect works seamlessly with all other enteo products so it can be integrated quickly with existing desktop and server management tools and procedures. It also ensures that you can continue to leverage your staff’s existing knowledge and continue to rely on proven processes.
enteo PC Relocator
The “user state” comprises all the files and settings created by an end-user.There are few standards for storing user state information, which means that saving or transferring it is only possible with a great deal of difficulty. The resulting difficulties in backing it up can mean a real danger of data loss.
According to IDC, 60% of corporate data is stored locally and is, consequently, not being backed up. The rise of the laptop is another significant factor in this trend. The complexity of the problem becomes increasingly apparent during planning for migrations or equipment replacement operations. The time and trouble involved in restoring user data after a migration or equipment upgrade is often enough reason not to carry out the procedure.
