Understanding Technology… and Peace of Mind!
                                              

EI is not a “box mover”!  EI prides itself in the technical support we offer to our clients and resellers on the products and solutions we offer. Our aim is to ensure that the client, or potential client, has access to as much information as possible in order to be able to take the most appropriate technical/economical decisions for the future and success of the company they work in.  Hence our Pre-Sales support is of paramount importance and value in the decision making process right through to our Post-Sales Technical support and checkup that guarantees somebody there that can one fall back on to get the right answers fast!

We divide our support into the following categories:

- Pre-Sales Entry level Technical Evaluation

- Pre-Sales Project analysis

- Educational Services &/or Start-up Installation Configuration and Setup

- Post-Sales Technical support and check up.

-Pre-Sales Entry level Technical Evaluation

This service to both our resellers and clients is over the phone/email and is 100% FREE of charge. For general technical information and product/solution overview we want to make sure you get the a clear understanding of what solution best fits the organisation and a hands on understanding on how they work.

-Pre-Sales Project Analysis

Once the Pre-Sales Entry level Technical Evaluation has been performed and the client has identified a solution that fits the environment sometimes we are asked to assist the client in defining a pilot or roll-out project where we help the client uncover or determine the course of action. In most instances this activity is done from remote and again this service is 100% FREE of charge to both resellers and the end Customer.

-Educational Services &/or Start-up Installation Configuration and Setup

Upon concluding the initial phases and the client has decided  to go through with the installation and implementation of the project EI offers it’s technical services both on-site and off-site.  A fixed daily rate is applied depending on the nature of the project. EI has no junior level skills – only MCSE and Linux Specialists.  The principle areas of skill we cover are:

-  Security -  Patch, Anti-Spyware, Compliance
-  System Management
- Storage Resource Management
-  Communication
-  Backup and Disaster Recovery
-  Business Continuity
-  Desktop, Server Management
-  Document Management
-  Exchange Management

EI also offers lab-based, hands-on product training, with training designed for the engineering and support teams of our end users and resellers. These courses are geared towards individuals who demand an in-depth understanding of our products, enabling them to expertly install, configure, deploy and maintain their  environments. 

-Post-Sales Technical support and check up.

Every customer is a valuable customer! Every customer has the right to receive support any time of the day. So EI offers every customer the opportunity to adhere to an annual support program which guarantees same day technical support. For a nominal annual fee we save you time, money and frustration. Every customer gets a call  just to make sure everything is going alright. Take advantage of our support. Remember we not just a VAD!

For more information about Enterprise International Support and Services please email to support@enterprise-intl.com

EI Technical Director
Ing. Pietro Reverso
MCSE - Microsoft Certified Systems Engineer